General Terms and Conditions
The General Terms and Conditions of the Planet nogomeet website and shop are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Tax Invoice Validation Act (ZdavPR) and the Electronic Communications Act (ZEKom-1).
The Planet Football website and online shop, located at https://planetnogomet.si (hereinafter referred to as the “PN Website”), is operated by WPM d.o.o., which is also an e-commerce service provider (hereinafter referred to as “WPM”).
Brnčičeva ulica 13
1231 Ljubljana – Črnuče
VAT ID: SI 91599121
Registration number: 2271141000
Email: [email protected]
The General Terms and Conditions of Business govern the operation of the PN website, the rights and obligations of the user and the shop, and the business relationship between the supplier and the customer. The Buyer is bound by the General Terms and Conditions in force at the time of purchase (placing an online order). When placing an order, the user is each time specifically reminded of the General Terms and Conditions and by placing an order confirms that he/she is aware of them.
By using the Website, the User acknowledges that he/she understands, accepts and agrees to all the provisions of these General Terms and Conditions and the Privacy and Personal Data Protection Policy published on the Website.
WPM d.o.o., Brnčičeva ulica 13, 1251 Ljubljana – Črnuče, which operates a website and a shop on the website.
(hereinafter referred to as the PN Website)
A user is a person who uses the website of the provider and the online shop that operates at the above link.
is the person who uses the Provider’s website and purchases from the WPM PN Website system, which operates on the website https://footballplanet.si/. The PN website is an information system designed to present news from Slovenian football, Slovenian football players and product sales.
The General Terms and Conditions of Business deal with the operation of the provider, the rights of the buyer and the business relationship between the provider and the buyer.
Use of the website
By using the website, each user:
- expressly agrees to the General Terms and Conditions of Use;
- undertakes to use the website in a lawful manner;
- undertakes not to use the Service for the purpose of publishing or promoting any content and/or advertisement that is contrary to applicable law and public policy and morality;
- is responsible for knowing and complying with the applicable regulations of the Republic of Slovenia relating to the use of the PN Website;
- will not distribute copyrighted content or content owned by another legal or natural person;
- will not attempt to obtain, collect and/or store personal data of other users;
- will not in any way copy, store or transmit the whole or any part of the content of the PN Website use any computer code, malicious program or anything that could interfere with, disable or damage this Service, the Service Provider or its software and hardware.
Accessibility of information
WPM undertakes to provide the following information to the Customer at all times:
- the identity of the company (name and registered office, registration and tax number),
- contact details that allow the user to communicate quickly and efficiently (email, phone),
- the essential features of the goods or services (including after-sales service and guarantees),
- product availability (every product offered on the website should be available within a reasonable time),
- the terms of delivery of the product (method, place and date of delivery),
- all prices must be clearly and unambiguously stated and it must be shown whether they already include taxes and transport costs,
- method of payment and delivery,
- the time validity of the offer,
- the period within which the contract can still be withdrawn from and the conditions for withdrawal; and if and how much it will cost the buyer to return the product,
- an explanation of the complaints procedure, including full details of the contact person or customer service,
- functionality, including, where appropriate, measures in place for the technical protection of digital content,
- information on the compatibility of the digital content with the hardware and software of which the undertaking is or should be aware,
- the costs associated with the use of the means of communication, if different from the basic tariff,
- the existence of codes of conduct and the accessibility of any codes of conduct,
On the PN website, or its subpages, select the product and click on the “add to basket” button. “. For products with multiple options for size, colour, etc., click on the “select version” button, select your product and click on the “add to basket” button.
If you click on the “add to basket” button, a “basket” will open/appear on the right side of the screen. If you wish to continue shopping, click on the “cross” and the “basket” will close; this allows you to continue shopping in the online shop.
To remove a product from your shopping basket, you need to click on the “basket” icon and the “show basket” button and click on the “cross” in front of the product or set the quantity of the product to 0 by clicking on the “-” button. The basket is updated automatically.
To increase the quantity of an already selected product in your shopping basket, you need to click on the “basket” icon and on the “show basket” button to increase the quantity of the selected product. To do this, click on the “+” button. The basket is updated automatically.
To continue shopping, click on the “continue shopping” button.
The “basket” icon allows you to view your product selection and shows you the partial amount of your order (excluding postage).
To complete your purchase, go through the following three steps. When you click on the “basket” icon, you will be taken to the page of your selected products. To complete your purchase, click on the “proceed to checkout” button, where you fill in your personal details for delivery. You can also choose your delivery and payment method.
To complete your purchase, click on the “complete purchase” button and the system will take you to the last page of your purchase.
To complete your order, click on the “proceed to checkout” button in the “shopping basket” and fill in all the necessary fields.
Delivery address: You must provide the requested contact details marked with an asterisk (first name, last name, country, address, city, postcode, e-mail address and telephone number), which we need to confirm and complete your order and to deliver your product.
Payment method: You can choose between several different payment methods: payment by credit card, payment using Apple Pay or Google Pay, payment by invoice, payment on collection (either in person or on delivery).
Coupons: If the user has a valid discount voucher, he/she enters it in the relevant field and clicks on the “redeem voucher” button.
Order overview: On https://footballplanet.si/basket/ page displays the products that the user has added to the shopping basket while browsing the online shop.
Price: The price of each product, the shipping cost and the total cost to be paid are displayed before the customer completes the order.
Completion of the order: The user can review the delivery details provided, the payment method chosen and the contents of the shopping basket. The user confirms the order by clicking on the “complete order” button.
If the order has been successfully completed, the website will display “Thank you. Your order has been accepted.”
Purchase notification procedure
After placing an order, the customer receives an email notification that the order has been accepted.
WPM may call the customer’s contact telephone number to verify the information or to ensure the accuracy of the delivery.
The purchase process for legal persons is exactly the same as for natural persons (described above), except that the company name and tax number must be entered at the end of the purchase.
Consumer’s right of withdrawal
In the case of distance contracts, the consumer has the right under Art. No and 43. Under Article 4(d) of the Consumer Protection Act, the customer has the right, within 14 days of receipt of the goods, to notify the company by email to [email protected] that he or she withdraws from the contract, without being required to give a reason for his or her decision.
The consumer must return the goods to the company no later than 14 days after the cancellation notice. The consumer shall return the goods to WPM d.o.o., Brnčičeva ulica 13, 1231 Ljubljana – Črnuče.
The only cost to the consumer of withdrawing from the contract is the direct cost of returning the goods (postage).
The consumer must return the product to the seller undamaged and in the same quantity, unless the product has been destroyed, spoiled, lost or reduced in quantity through no fault of the consumer (Article 43c(5) of the Consumer Protection Act).
When returning the goods, the consumer also sends the company the invoice for the goods, together with his/her personal details and the transaction account to which he/she wishes to receive the refund. We will make the refund within 30 days of receipt of the notice of withdrawal (this refund does not include the cost of returning the goods).
For cancellations where a promotional code or. discount code, these funds will be counted as a discount and will not be returned to the user. Only the amount paid will be returned to the user’s TRR, and the promotional code will be returned to the user in the form of a new code. The gift voucher shall be treated as a means of payment upon withdrawal and returned to the user as a gift voucher.
All prices in the online shop include VAT, unless explicitly stated otherwise. Prices are valid at the time of ordering and have no pre-determined validity.
Prices are valid in the case of payment by the payment methods listed below, subject to the conditions set out above.
Despite the provider’s best efforts to provide the most up-to-date and accurate information, it is possible that the price may be incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, while at the same time the provider will offer the buyer a mutually satisfactory solution.
Prices in the online shop are subject to change without notice.
The contract of sale between WPM and the Buyer is concluded on the PN Website at the moment when WPM sends the Buyer the first e-mail confirming the Buyer’s order. From that moment on, all prices and other terms are fixed and apply to both WPM and the Customer.
The Purchase Contract (i.e. the first email notification of the status of the order) is stored electronically on WPM’s server and is available to consumers upon their written request.
The PN website allows the following payment methods:
- credit card payment,
- pay using Apple Pay,
- pay using Google Pay,
The goods are prepared by the provider and then the delivery service is carried out in accordance with the terms and conditions of the delivery service Pošta Slovenije. The Buyer may specify a delivery address at the time of placing the order, which is binding on the Seller. In these General Terms and Conditions, the Provider shall provide all the necessary information regarding the address to which the Buyer may turn in the event of a complaint.
If you order home delivery, you will also be notified of the delivery by the delivery service Pošta Slovenije, via the means of communication you indicated when you placed your order. The delivery service usually notifies you of the delivery via a telephone message, which also specifies the estimated time of delivery and an email address where you can change the time of delivery or the method of collection.
If you have chosen payment on delivery as your payment method, you will have to pay a delivery fee charged by the delivery service Pošta Slovenije according to its current price list or in accordance with the General Terms and Conditions of Business. The same applies if you choose to collect at pickup points (“Pickup Points”).
We aim to dispatch all orders placed before 12 noon on a weekday the same day in the case of payment by credit card.
Orders that have payment by invoice marked are dispatched immediately upon receipt of the credit to the TRR.
Orders placed during weekends and holidays are dispatched the next working day.
For products where a longer delivery time is specifically indicated, this will be taken into account.
Please note: These conditions apply only within the Republic of Slovenia.
Packaging and delivery costs for purchases over EUR 30 are free if the delivery address is within Slovenia.
Packaging and delivery costs for purchases up to EUR 30 are EUR 4 if the delivery address is within Slovenia.
If the delivery address is in another EU country, the packaging and delivery charge, regardless of the purchase amount, is €8.
Please note: WPM would like to remind customers that the delivery service may incur a collection fee. For the latter, the buyer is referred to the current price list or general terms and conditions of the delivery service Pošta Slovenije.
Packaging and delivery costs for third countries: negotiable.
If the buyer chooses to collect in person at WPM’s business address, the delivery costs are of course not charged to the buyer. The Buyer must collect the ordered products within three (3) working days, otherwise the products will be returned to the Seller and will not be considered as reserved.
Invoicing (under the Tax Invoice Certification Act)
After payment for the ordered products and upon delivery, WPM will also send a physical invoice to the customer at the delivery address provided (the invoice is included in the package with the ordered products).
The invoice breaks down; price, VAT, postage costs. It is the Buyer’s responsibility to verify the accuracy of the information before placing an order.
Promotional codes or. Vouchers offer various purchase benefits and are usually time-limited. You can find the active promotional code on our website, on the front page of an advertisement, in our e-newsletters or in other media.
Promotion codes cannot be exchanged for cash. The voucher is redeemable in full only. In the event that the purchase value is higher than the voucher value, the holder of the promotional code must pay the difference. The purchase value must be higher than the voucher value.
Use of Coupon/Promotion Code:
Select the product you want to buy and add it to your basket.
Choose your delivery method, specify your delivery address and select your payment method.
Enter the code in the “Promotional code or Coupon” field and confirm by clicking on the “redeem coupon” button.
When you enter the promotional code, the value of the gift vouchers is automatically deducted from the price of your order. If the amount of your order is higher than the value of the voucher, you pay the difference. You then place your order online.
Liability for material defects
The seller is liable for material defects in the goods at the time when the risk passed to the buyer, whether or not the seller was aware of them. The seller shall also be liable for material defects which appear after the risk has passed to the buyer, if they are the result of a cause which existed beforehand. An insignificant clerical error is disregarded.
We will try to resolve any complaint as quickly as possible and, above all, in the best interests of the customer. Complaints about purchased goods are considered in accordance with the provisions of the Consumer Protection Act (CPA).
WPM uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments. WPM d.o.o., Stripe Inc. and PayPal Holdings, Inc. are responsible for secure credit card authorisations and transactions.
Credit card authorisations are carried out in real time with instant data verification with the banks. Card data is not stored on WPM’s server.
Protection of personal data
Exceptional disclosure of personal data
The data collected and processed by WPM d.o.o. will only be disclosed if required to do so by the Personal Data Protection Act or in the good faith belief that such action is necessary for proceedings before courts or other public authorities.
WPM will only contact the user by means of distance communication if the user expressly consents to this. WPM will expressly respect the user’s wish not to receive advertising messages.
The advertisement emails will contain the following elements
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be labelled as such,
- a clear explanation of how to opt-out of receiving advertising messages.
The PN website and all information on it, such as. images of items, graphics and video elements on the website are proprietary and may not be reproduced or used without the prior written permission of the company.
Limitation of liability
WPM makes every effort to ensure that the information published on the website is up-to-date and correct. However, product features, delivery times or prices can change so quickly that sometimes WPM is unable to correct information on the website. In such a case, WPM will inform the Customer of the changes and give the Customer the opportunity to withdraw from the contract or to exchange the product ordered.
Exclusion of liability
We reserve the right to disable or prevent access to the Website due to technical or other problems and maintenance, including disabling or impeding the use of the Online Shop.
In the event of technical problems with the website, we reserve the right to cancel orders placed and affected by the technical fault. In the event of cancellation, we will notify you as soon as possible and inform you of the next steps.
It is your responsibility to ensure that the equipment is properly protected before accessing and using the website.
The Buyer must ensure the appropriate security and confidentiality of the data used to log in to the Website.
Complaints and disputes
WPM complies with the applicable European consumer protection legislation and makes every effort to fulfil its obligation to establish an effective complaint handling system and to identify a person whom the customer can contact by phone or email in case of problems.
The complaint is submitted via email: [email protected]. The complaint procedure is confidential. WPM will acknowledge receipt of the complaint within five working days, notify the customer of the time period for the complaint to be dealt with and keep the customer informed of the progress of the complaint.
WPM recognises that a key feature of consumer litigation, at least as far as judicial resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also a major obstacle to consumers bringing a dispute before the courts. WPM will therefore use its best endeavours to resolve any disputes amicably.
In the event of litigation, the court having jurisdiction shall be the court of the place of business of WPM..
Out-of-court settlement of consumer disputes (in accordance with Article 32 of the Consumer Dispute Resolution Act)
In accordance with the legal norms, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.
WPM, as a provider of goods and services online in Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
Information on the compatibility of digital content with hardware and software
The footballplanet.si website is built on the WordPress platform (WordPress™ 5.9.1). The average page load time is 3 seconds. The website is compatible with modern web browsers such as Firefox, Chrome, Internet Explorer, Safari, Edge, Android Browser, Opera, IOS, Maxthon and similar systems. Operation has been verified smoothly in modern networks of Telekom Slovenije, t-2 network, Siol, Amis, Telemach and other providers with appropriate and comparable technical equipment.
The published General Terms and Conditions apply from 12. 10. 2023.